Reach is a brand of Heir Health Group LLC ("Reach", "we"). Questions: max@reachads.io.
Reach designs, builds, launches and manages paid advertising campaigns on Google and Meta (Facebook and Instagram) for your business, and reports on performance daily. Campaign plans, ad copy and some ad images are produced with the help of AI and reviewed by a person before launch.
Your ads run from advertising accounts owned by Reach. For Meta ads, you give Reach permission to advertise on behalf of your Facebook Page; you keep ownership of your Page and can remove that permission at any time, which stops your Meta ads.
Packages run for 3, 6, 9 or 12 months. Each month we charge (1) a management fee of at least $299, (2) your chosen monthly ad budget (at least $500), and (3) a platform fee of 5% of ad budget, min $25, which covers payment processing on your ad budget. Both are charged in advance to the card you provide at checkout, and your plan ends automatically when the term is complete. Budget changes you request take effect on your live campaigns once approved and are billed from your next invoice.
Your ad budget is spent on your ads. Platforms may spend slightly more or less than the daily amount on a given day; we manage spend to your monthly budget over time, and unspent budget carries forward to later months of your plan. Ad budget that has been spent on ads can't be refunded.
Your plan includes a results target for your first 3 months after your ads go live (for example, a number of leads). If your campaigns don't reach it within those 3 months, we refund the management fees you paid for those 3 months (not the ad budget or platform fee). The guarantee requires that your Facebook Page stays connected, that you don't pause your ads for more than 7 days in total, and that the business details you gave us are accurate. After a missed guarantee you may also end the remainder of your plan.
Apart from the results guarantee, payments are non-refundable and the package can't be cancelled early, because campaign work begins as soon as you sign up.
When people respond to your ads (for example by submitting a form), we pass their details to you and store them in your dashboard. You're responsible for contacting them in line with applicable laws, including consent rules for calls and texts.
We work hard to get you results and report honestly, but advertising outcomes depend on many factors outside our control. Apart from the guarantee above, we don't promise specific results; any estimates we share are estimates.
You confirm you have the rights to any photos, logos or claims you give us, and that your business and offers are lawful. Ads must follow Meta and Google advertising policies; we may edit or decline ads that don't.
You agree to receive daily performance updates, lead notifications and service emails.