Reach is a brand of Heir Health Group LLC. This policy explains what we collect when you use reachads.io and our advertising services. Contact: max@reachads.io.
Information you give us during onboarding (name, email, phone, business details, ad budget, and account identifiers such as your Facebook Page, Instagram handle, Meta ad account ID and Google Ads customer ID), payment details processed by Stripe (we never see or store full card numbers), and basic usage data needed to run the site.
With your permission, granted through Meta and Google's partner and manager-account features, we read performance data from your ad accounts (spend, impressions, clicks, conversions and conversion value) through the Meta Marketing API and Google Ads API. We use it only to manage your campaigns and to show you reports and daily updates. We do not access personal data about the people who see your ads.
Reach's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google Ads data is used only to provide reporting to the advertiser who owns the account and to Reach staff managing it. It is never sold, never used for other advertising, and never shared with third parties except the service providers that host our platform.
To provide and bill for our services, run and optimize your campaigns, send you daily performance updates and service emails, and respond to you. We do not sell your information.
We use Vercel (hosting), Neon (database), Stripe (payments) and Resend (email). They process data only on our behalf.
We keep your information while you're a client and for a reasonable period after, as needed for records and legal obligations. You can ask us to delete your data at any time by emailing max@reachads.io, and you can remove Reach's access to your ad accounts from Meta Business Settings or Google Ads at any time.
Data is encrypted in transit, access tokens are stored as encrypted server secrets, and client dashboards only show each client their own data.
If we change this policy we'll update the date below and, for material changes, let active clients know by email.